Terms of Service

These Terms of Service govern your use of Orquestria software, apps, subscriptions, customer accounts, and the professional services and consulting you purchase from Orquestria Tecnologia. By accepting these terms when creating an account, purchasing an offering, or entering into an engagement, you agree to them. If you act for an organization, you must have authority to accept them on its behalf.

A separately accepted proposal, statement of work, order, or service agreement may set out additional terms for an engagement. If it conflicts with these terms, that agreement controls for the relevant engagement, subject to applicable law.

Orquestria is licensed software, not sold. Orquestria grants you a non-exclusive, non-transferable license to install and use the software on your Windows or Mac device(s) for personal or business use.

You may not reverse-engineer, decompile, resell, or redistribute Orquestria without written permission, except where applicable law permits it. Access to hosted features and apps is subject to the plan and usage limits disclosed when you purchase or subscribe.

Our professional engagements may include technology consulting, assessments, architecture and roadmaps, infrastructure modernization, implementation, integrations, automation, and support. The services you purchase are those described in your accepted proposal or statement of work.

Before work begins, the engagement should identify the scope, deliverables, fees, schedule, customer responsibilities, and any acceptance or support arrangements. Additional work and changes to scope, fees, or delivery dates require agreement in writing. Purchasing a product does not by itself include consulting or implementation services.

Consulting recommendations reflect the information and environment available during the engagement. You remain responsible for business decisions and for approving implementation. Ongoing monitoring, maintenance, and support are included only where specified in your agreement.

Provide accurate information, timely decisions, and the authorized access reasonably needed to deliver the agreed work. You are responsible for obtaining permission to share data and grant access to systems, including any required third-party licenses or recording consents.

For changes to your systems, we will agree the relevant responsibilities for approvals, backups, testing, and handover in the engagement. Delays in access, information, or approvals may affect delivery dates; any resulting scope or fee changes must be agreed in writing.

Product prices, included features, usage limits, billing periods, and any renewal terms are disclosed in the applicable offer and checkout. Service and consulting fees, currency, taxes, expenses, deposits, milestones, and payment dates are set out in the accepted proposal or agreement.

Recurring product subscriptions renew according to the terms accepted at checkout until cancelled. You can cancel through the billing portal or contact us for assistance. Cancellation stops future renewals; access continues through the paid billing period unless a refund or your applicable agreement provides otherwise. A one-time purchase does not create recurring charges unless you separately agree to them.

Payment methods and instructions are provided at checkout or on your invoice. Changes to a service engagement's fees require written agreement.

We offer a 7-day no-questions-asked refund on paid product plans. Email contact@orquestria.com within 7 days of purchase to request a full refund. After that period, refunds remain available where required by law or your applicable agreement.

Cancellation, rescheduling, termination, and refunds for services and consulting are governed by your accepted engagement agreement and applicable law. Any charges for completed work, committed expenses, or cancellation must follow that agreement. The product-plan refund policy does not replace the terms of a separate professional engagement.

Nothing in these terms limits mandatory consumer rights, including any applicable withdrawal period, refund right, or remedy for defective products or services.

Products and service delivery may depend on third-party hosting, AI providers, cloud platforms, integrations, and customer systems. Their availability and changes can affect functionality or delivery schedules.

We make reasonable efforts to maintain our hosted features. Specific uptime, response-time, maintenance, or service-level commitments apply only when included in your agreement. This does not exclude obligations or remedies required by law.

Your customer account provides access to the products, services, and account information associated with you. Keep your credentials secure, maintain accurate contact details, and notify us of suspected unauthorized access.

You retain your rights in data and materials you provide. We use them to deliver the agreed products and services in accordance with our Privacy Policy and any applicable confidentiality or data-processing agreement. Any special handling, access, or retention requirements for an engagement should be documented before data is shared.

Ownership and permitted use of custom deliverables, including designs, reports, code, configurations, and documentation, are specified in the engagement agreement. These terms do not by themselves transfer ownership of either party's pre-existing software, tools, methods, or materials.

Third-party and open-source components remain subject to their respective licenses. Any transfer of rights or additional license for custom work must be recorded in writing.

You agree not to use Orquestria to:

• Process content or request work that violates applicable law or others' rights
• Abuse, disrupt, or gain unauthorized access to our systems or third-party systems
• Attempt to bypass plan limits or authentication
• Share your account credentials with others

Except for commitments in your engagement agreement and warranties required by law, products are provided "as is" and we do not guarantee error-free or uninterrupted operation. AI-generated transcripts, summaries, and recommendations may be inaccurate and should be reviewed before you rely on them.

We will perform professional services and consulting with reasonable care and skill within the agreed scope. We do not guarantee particular business results, cost savings, regulatory outcomes, or the performance of third-party systems unless expressly agreed in writing. Nothing here excludes a warranty or remedy that cannot lawfully be excluded.

To the maximum extent permitted by law, and unless your engagement agreement provides otherwise, Orquestria's liability is limited to the amount you paid to Orquestria in the 12 months preceding the claim. This limitation does not apply to liability that cannot legally be limited or excluded and does not restrict mandatory consumer rights.

We may update these terms from time to time and will display the revised date on this page. We will provide notice of material changes and obtain consent where required by law. Updates do not retroactively change an accepted engagement's scope, fees, or deliverables; those changes require agreement in writing.

Questions about these terms? Email contact@orquestria.com.